The support pages on help.cloudtrax.com no longer work. The information that could be found here has been moved to help.datto.com. When visiting this page you will come to a login screen where it seems that you have to be a Datto customer to be able to visit the pages. 

However, when you open the browser in Incognito mode (often at the top right of the browser's menu), the pages can be viewed without login.


If the access points are purchased directly from Datto, then (in addition to a one-time purchase) you are also bound to monthly costs per device.

However, as the official open-mesh distributor, open-mesh.nl has bought a very large stock that falls under the "old" scheme, where you get a free cloud trax license without monthly costs. 

A new portal has been created by the former developers of Open-Mesh / Cloudtrax. New hardware has also been developed for this portal, which remains available as usual. Existing Open Mesh access points can also be used in the new portal. 

Click here For more information.

Access points

First you have to install "winpcap" on the PC you are using for flashing.

Click here for winpcap.
Then download the program below in a folder, eg in "c: \ openmesh".
Click here for v6.4.15: (stable release).
Click here for v6.5.3 (beta release).
Click here for v6.1.5 (for OM2PV1: latest 6.1 version).

Connect the access point to the network via a UTP cable.
Turn off the access point (no power via adapter or no POE).
Open a dos box (command prompt) and go to the directory where the tool "open-mesh-flash-ng.exe" is located. eg ("cd openmesh").
Type "open-mesh-flash-ng.exe 1" on the command line (the number may be different for several network cards in the PC, this number is visible by starting exe without a number).
Power up the openmesh access point.
After a short while the tool will recognize the access point and start flashing.
Wait until the program indicates it is safe for you to remove the unit.
Quit the exe / close the dos box.
Turn off the power of the access point and then turn it back on.
Click here For more information.
Click here for all firmware downloads.
Flashing is easiest on Windows, but it is also possible to flash via Linux or a MAC.

Click here for the firmware release notes of the access points.

The openmesh units communicate with each other for roaming via VLANs. With simple (unmanaged) switches, this usually goes transparently through the switch. With managed switches it should be borne in mind that certain VLANs are open on the relevant port of the managed switch.
The required VLAN numbers depend on the firmware version.
Click here For more information.

For optimal operation, all openmesh units should preferably be wired. Where it is not possible to connect a unit wired, an openmesh unit can also connect wirelessly to another openmesh access point via the mesh network. At that moment it will work as a kind of repeater.
By default, all OpenMesh access points of a CloudTrax network are on the same channel number. This allows the access points to receive each other's messages. This is used by the mesh network.
However, when the mesh functionality is not required, it is best to set the individual units to a separate WiFi channel number. The advantage of this is that the access points can send and receive completely independently of each other (provided of course no other WiFi access points are active on this set channel number).
Roaming will continue to work in this configuration as well.
The channel number can be set at "General" | "Add / Edit nodes" can be modified. Click on an access point and select a WiFi channel at "Channel override".
It is also possible to give the same channel number only the access points that need to be able to see each other wirelessly via the mesh network. The other access points can then be set to a separate channel number.

From the 5xx firmware there is also a possibility to set the channel number setting to "Auto". In that case, the access point will determine for itself what the best channel number is for the different access points. The system chooses the 2.4GHz channels between channels 1, 6 and 11.

The LEDs on the OM series access points indicate what the device is currently doing. This page contains an overview of the different colors and their meanings.
The OM series has four lights: Power, Ethernet (2) and WiFi.

The Power LED:
• Flashes blue when the device is starting up.
• Stays solid blue after boot.

Ethernet LEDs:
• Stays solid blue when a cable is connected.

On gateways, the multi-color WiFi LED has the following statuses:
• No color until DHCP address received.
• Red color if no internet connection yet, but DHCP received.
• Flashing green when internet is working.
On repeaters, the multi-color WiFi LED has the following statuses:
• No color until speed test (dashboard check-in) is performed.
• Red color if the speed to the gateway is less than 1Mbps.
• Yellow color if the speed to the gateway is between 1Mbps and 2.5Mbps.
• Flashing green if the speed to the gateway is more than 2.5Mbps.
• Flashing red while the node is in "lonely" mode.
• Flashing yellow while the node is in "ophan" mode.

Gateway and Repeater:
Flashing purple: Pre-boot phase.
Flashing yellow: Starting up.
Flashing red: Firmware Upgrade (Device is now upgrading firmware).
Flashing white: Configuration change Access Point not ready.
Blinking red: Internet test fails, there is no default route.
Blinking white: CloudTrax Check-in failed.
Blinking yellow: Key must be paired again.


Gateway only:
Fixed teal (green / blue) CloudTrax check-in was successful.
Flashing purple: IP obtained via DHCP, but internet test fails.


Repeater only:
Fixed green: The check-in was successful and the speed is above 2mbps.
Flashing green: The check-in was successful but the mesh speed is below 2Mbps.
Flashing yellow, then green: The device is in Orphan Mode.
Flashing red, then green: The device is in Lonely Mode.

Orphaned nodes are nodes that do not run on the same firmware version as the rest of the network.

If four internet checks fail in succession, the node will fall back to 'lonely' mode. The node assumes that it is running on the wrong WIFI channel (the channel number may have been changed). In "lonely" mode the node will go scan all channels with the hope of finding internet elsewhere Scanning all channels takes about 5-6 minutes.
Note: In this mode the SSIDs are disabled otherwise the node would not be able to scan channels.

In Cloudtrax, under the advanced tab, you will find the option "mesh encryption".
It is recommended to always enable this option. If this option is off, and there is another Cloudtrax network nearby, these two networks can mesh with each other. This ensures that you connect two networks. This allows you to get IP loops and it is possible that you suddenly get the IP address from the DHCP server of the other network.

If the firmware 6.3 (or higher) is installed, the "Application Reporting" (DPI) function can be disabled. If this is off, you can no longer see in the statistics what type of data is going over the network (YouTube, Facebook, ...), but when DPI is off, the throughput speed increases a lot. Our advice is therefore to turn this off by default. You can then turn it on temporarily when you are interested in the DPI info,
This option can be found under: Configure | Advanced

If all access points are wired, the "APMesh" function can be turned off. You do need firmware 6.3 (or higher) for this. If this is turned off, the access point becomes faster and there is no longer a chance of IP loops in the mesh network. Our advice is therefore to turn this off when all access points are all connected by cable.
This option can be found under: Configure | Advanced

If you do not have a splash page running on an SSID, the "DNS Intercept" function can be disabled. This makes the DNS messages transparent for the access point and allows all messages to be handled by the configured DNS server. If the "DNS Intercept" function is on, then the access point captures all DNS messages and forwards them to a DNS server. It is therefore necessary to enable the "DNS Intercept" function if you want to use a slashpage. However, when no splashpage is used, it is better to disable "DNS Intercept".
This option can be found under: Configure | SSID1, SSID2, SSID3, SSID4

An Open-Mesh device is linked to a CloudTrax account via the MAC address. A MAC address can therefore only be entered once. If the MAC address is held by an unknown network, a form must be completed. Click here for the form to get the MAC address out of an unknown network and send this document to info@open-mesh.nl


Click here for more info.

Click here for the firmware release notes of the access points.


Click here for a description of how to flash the G200 router.

Fixed purple: Pre-start-up phase.
Fixed blue: Startup.
Fixed red: The device is performing a firmware upgrade.
Fixed white: Configuration change Access Point not ready.
Fixed teal (green / blue):
Check-in was successful.
 white: CloudTrax check-in failed.
Blinking yellow: The key must be paired again.
Blinking red: Internet test fails, there is no default route.
Flashing purple: IP obtained via DHCP, but internet test fails.

Click here For more information

Click here for other FAQs of the G200 router