{"id":18,"date":"2021-01-16T04:29:20","date_gmt":"2021-01-16T03:29:20","guid":{"rendered":"https:\/\/www.open-mesh.nl\/?page_id=18"},"modified":"2026-02-10T00:41:54","modified_gmt":"2026-02-09T23:41:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.open-mesh.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>Q1) Can the Open-Mesh products still be purchased without a monthly fee?<\/span><\/i><\/div>

If the access points are purchased directly from Datto, then (in addition to a one-time purchase) you are also bound to monthly costs per device.<\/p>

However, open-mesh.nl, as an official open-mesh distributor, has bought a very large stock that falls under the "old" scheme, where you get a cloudtrax license for free without monthly costs.\u00a0<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q2) What if the stock also runs out at open-mesh.nl?<\/span><\/i><\/div>

A new portal has been created by the former developers of Open-Mesh \/ Cloudtrax. New hardware has also been developed for this portal, which remains available as usual. Existing Open Mesh access points can also be used in the new portal.\u00a0<\/p>

Click here<\/a> For more information.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Access points<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>Q1) Manually flashing an open-mesh access point<\/span><\/i><\/div>

First you need to install \u201cwinpcap\u201d on the PC you use for flashing.<\/p>

Click here<\/a> for winpcap.
Then download the program below in a folder, for example in \u201cc:\\openmesh\u201d.
Click\u00a0here<\/a> for v6.4.15: (stable release).
Click\u00a0here<\/a> for v6.5.3 (beta release).
Click\u00a0here<\/a> for v6.1.5 (for OM2PV1: latest 6.1 version).<\/p>

Connect the access point to the network via a UTP cable.
Turn off the access point (no power via adapter or no POE).
Open a dos-box (command prompt) and enter the directory where the tool \u201copen-mesh-flash-ng.exe\u201d is located. eg (\u201ccd openmesh\u201d).
Type \u201copen-mesh-flash-ng.exe 1\u201d on the command line (the number can be different with several network cards in the PC, this number is visible by starting exe without a number).
Power up the openmesh access point.
After a short while the tool will recognize the access point and start flashing.
Wait until the program indicates it is safe for you to remove the unit.
Quit the exe \/ close the dos box.
Turn off the power of the access point and then turn it back on.
Click\u00a0here<\/a>\u00a0For more information.
Click\u00a0here<\/a>\u00a0for all firmware downloads.
Flashing is easiest on Windows, but it is also possible to flash via Linux or a MAC.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q2) Where are the firmware release notes of the access points<\/span><\/i><\/div>

Click here<\/a> for the firmware release notes of the access points.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q3) Open-mesh access points in combination with managed swicthes<\/span><\/i><\/div>

The openmesh units communicate with each other for roaming via VLANs. With simple (unmanaged) switches, this usually goes transparently through the switch. With managed switches it should be borne in mind that certain VLANs are open on the relevant port of the managed switch.
The required VLAN numbers depend on the firmware version.
Click\u00a0here<\/a>\u00a0For more information.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q4) WIFI Channel Numbers \/ Frequency<\/span><\/i><\/div>

For optimal operation, all openmesh units should preferably be wired. Where it is not possible to connect a unit wired, an openmesh unit can also connect wirelessly to another openmesh access point via the mesh network. At that moment it will work as a kind of repeater.
By default, all OpenMesh access points of a CloudTrax network are on the same channel number. This allows the access points to receive each other's messages. This is used by the mesh network.
However, when the mesh functionality is not required, it is best to set the individual units to a separate WiFi channel number. The advantage of this is that the access points can send and receive completely independently of each other (provided of course no other WiFi access points are active on this set channel number).
Roaming will continue to work in this configuration as well.
The channel number can be entered at \u201cGeneral\u201d | \u201cAdd\/Edit nodes\u201d can be adjusted. Click on an access point and select a WiFi channel at \u201cChannel override\u201d.
It is also possible to give the same channel number only the access points that need to be able to see each other wirelessly via the mesh network. The other access points can then be set to a separate channel number.<\/p>

From the 5xx firmware there is also an option to set the channel number setting to \u201cAuto\u201d. In that case, the access point itself will determine the best channel number for the various access points. The system chooses the 2.4GHz channels between channels 1, 6 and 11.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q5) What do the LEDs on the OM-series access points mean<\/span><\/i><\/div>

The\u00a0LEDs on the OM series access points<\/b>\u00a0indicate what the device is currently doing. This page contains an overview of the different colors and their meanings.
The OM series has four lights: Power, Ethernet (2) and WiFi.<\/p>

The Power LED:<\/strong>
\u2022 Flashes blue when the device is starting up.
\u2022 Stays solid blue after boot.<\/p>

Ethernet LEDs:<\/strong>
\u2022 Stays solid blue when a cable is connected.<\/p>

WiFi LED:<\/strong>
On gateways, the multi-color WiFi LED has the following statuses:
\u2022 No color until DHCP address received.
\u2022 Red color if no internet connection yet, but DHCP received.
\u2022 Flashing green when internet is working.
On repeaters, the multi-color WiFi LED has the following statuses:<\/strong>
\u2022 No color until speed test (dashboard check-in) is performed.
\u2022 Red color if the speed to the gateway is less than 1Mbps.
\u2022 Yellow color if the speed to the gateway is between 1Mbps and 2.5Mbps.
\u2022 Flashing green if the speed to the gateway is more than 2.5Mbps.
\u2022 Blinking red while the node is in \u201clonely\u201d mode.
\u2022 Blink yellow while the node is in \u201cophan\u201d mode.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q6) What do the LEDs on the A-series access points mean<\/span><\/i><\/div>

Gateway and Repeater:<\/strong><\/span>
Flashing purple<\/strong>: Pre-boot phase.
Flashing yellow:<\/strong> Starting up.
Flashing red<\/strong>: Firmware Upgrade (Device is now upgrading firmware).
Flashing white<\/strong>: Configuration change Access Point not ready.
Blinking red<\/strong>: Internet test fails, there is no default route.
Blinking white<\/strong>: CloudTrax Check-in failed.
Blinking yellow<\/strong>: Key must be paired again.<\/p>

\u00a0<\/p>

Gateway only:<\/strong><\/span>
Fixed teal (green \/ blue) <\/strong>CloudTrax check-in was successful.
Flashing purple: <\/strong>IP obtained via DHCP, but internet test fails.<\/p>

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Repeater only:
<\/strong><\/span>Fixed green: <\/strong>The check-in was successful and the speed is above 2mbps.
Flashing green: <\/strong>The check-in was successful but the mesh speed is below 2Mbps.
Flashing yellow, then green: <\/strong>The device is in Orphan Mode.
Flashing red, then green: <\/strong>The device is in Lonely Mode.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q7) What are "orphaned" nodes<\/span><\/i><\/div>

Orphaned nodes are nodes that do not run on the same firmware version as the rest of the network.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q8) What is "'lonely" fashion<\/span><\/i><\/div>

If four internet checks fail in a row, the node will fall back into 'lonely' mode. The node assumes it is running on the wrong WIFI channel (the channel number could have changed). In \u201clonely\u201d mode, the node scans all channels hoping to find internet elsewhere. Scanning all channels takes about 5-6 minutes.
Note: In this mode the SSIDs are disabled otherwise the node would not be able to scan channels.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q9) Always enable Mesh Encryption!<\/span><\/i><\/div>

In Cloudtrax, under the advanced tab, you will find the option \u201cmesh encryption\u201d.
It is recommended to always enable this option. If this option is off, and there is another Cloudtrax network nearby, these two networks can mesh with each other. This ensures that you connect two networks. This allows you to get IP loops and it is possible that you suddenly get the IP address from the DHCP server of the other network.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q10) Application Reporting (Deep Packet Inspection \/ DPI)<\/span><\/i><\/div>

If firmware 6.3 (or higher) is installed, the \u201cApplication Reporting\u201d (DPI) function can be disabled. If this is off, you will no longer see in the statistics what type of data is going over the network (YouTube, Facebook,\u2026), but when DPI is off, the throughput speed will increase a lot. Our advice is therefore to turn this off by default. You can then turn it on temporarily whenever you are interested in the DPI info,
This option can be found under: Configure | Advanced<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q11) What is AP-MESH for?<\/span><\/i><\/div>

If all access points are wired, the \u201cAPMesh\u201d function can be turned off. You do need firmware 6.3 (or higher) for this. If this is off, the access point will be faster and there will be no more chance of IP loops in the mesh network. Our advice is therefore to turn this off when all access points are all wired.
This option can be found under: Configure | Advanced<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q12) When to use DNS Intercept?<\/span><\/i><\/div>

If you do not have a splash page running on an SSID, the \u201cDNS Intercept\u201d function can be disabled. This makes the DNS messages transparent to the access point and allows it to handle all messages through the configured DNS server. If the \u201cDNS Intercept\u201d function is enabled, the access point intercepts all DNS messages and forwards them to a DNS server. It is therefore necessary to enable the \u201cDNS Intercept\u201d function if you want to use a slash page. However, when no splash page is used, it is better to disable \u201cDNS Intercept\u201d.
This option can be found under: Configure | SSID1, SSID2, SSID3, SSID4<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Switches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>Q1) Where can I find the firmware for the switches?<\/span><\/i><\/div>

Click here<\/a> for more info.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q2) Where are the firmware release notes of the switches?<\/span><\/i><\/div>

Click here<\/a> for the firmware release notes of the access points.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Router<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>Q1) Manually flashing a G200 router<\/span><\/i><\/div>

Click\u00a0here<\/a>\u00a0for a description of how to flash the G200 router.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q2) What do the LEDs on the G200 router mean<\/span><\/i><\/div>

Fixed purple:\u00a0<\/strong>Pre-start-up phase.
Fixed blue:<\/strong> Startup.
Fixed red:\u00a0<\/strong>The device is performing a firmware upgrade.
Fixed white: <\/strong>Configuration change Access Point not ready.
Fixed teal (green \/ blue): <\/strong>Check-in was successful.
Blinking<\/strong>\u00a0white<\/strong>: CloudTrax check-in failed.
Blinking<\/strong> yellow:\u00a0<\/strong>The key must be paired again.
Blinking red:<\/strong> Internet test fails, there is no default route.
Flashing purple:<\/strong> IP obtained via DHCP, but internet test fails.

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Click\u00a0here<\/a> For more information<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Q3) FAQs G200 Router<\/span><\/i><\/div>

Click here<\/a> for other FAQs of the G200 router<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tClick here for more FAQs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ Algemeen Q1) Kunnen de Open-Mesh producten nog steeds gekocht worden zonder maandelijkse kosten? Indien de accesspoints rechstreeks bij Datto worden gekocht, dan zit je (naast eenmalige aanschaf) ook vast aan maandelijkse kosten per\u00a0 apparaat. Echter, open-mesh.nl heeft als officiele open-mesh distributeur een hele grote voorraad gekocht de onder de “oude” regeling valt, waarbij je […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"content-boxed-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.open-mesh.nl\/en\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.open-mesh.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.open-mesh.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.open-mesh.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.open-mesh.nl\/en\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":233,"href":"https:\/\/www.open-mesh.nl\/en\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":3737,"href":"https:\/\/www.open-mesh.nl\/en\/wp-json\/wp\/v2\/pages\/18\/revisions\/3737"}],"wp:attachment":[{"href":"https:\/\/www.open-mesh.nl\/en\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}